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PyData Hamburg NLP Jan ’21: Transfer Learning in NLP & NLP-based Customer Automation at Hapag-Lloyd

We start 2021 with Natural Language Processing (NLP) and we are thrilled to host this meetup together with Hamburg NLP (https://www.meetup.com/Hamburg-Natural-Language-Processing-Meetup-Gruppe/). Your hosts are Camila Kuhn, Christian Staudt, Gianluca Speranza and Kai Matzutt.

Follow us on Twitter: @PyDataHamburg

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# (Talk 1) Phu Mon Htut : Transfer Learning in NLP: Tools and Tips

In recent years, pre-trained language models, such as Google’s BERT, combined with transfer learning methods have enabled us to achieve the state-of-the-art in many natural language processing tasks. In this talk, I’ll give an overview of the pre-trained language models and transfer learning methods in NLP. I’ll then introduce open-source tools designed for transfer learning of NLP tasks and tips on using them.

Phu is a Ph.D. candidate at New York University working on applying transfer learning methods to NLP problems and linguistic analysis of these methods for interpretability.

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# (Talk 2) Sebastian Nichtern & Adrian Baetu: NLP based Customer Service Automation at scale

We all hear about the great revolution of AI and NLP ahead. Still, we see most companies struggle leveraging the benefits of such technologies. In this talk we will take you on a difficult but successful journey to Hapag-Lloyd’s first productive NLP solution, that is currently allocating over 20.000 mails every single day.

Sebastian is a Senior Data Scientist working for Ginkgo Analytics as a consultant and specialist in applied Machine Learning.

Adrian is a team lead in the AI Center of Excellence Hapag-Lloyd that is currently being established in Gdansk.

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PyData is a community for developers and users of open source data tools. PyData is an educational program of NumFOCUS, a 501(c)3 non-profit organization in the United States. The PyData Code of Conduct governs this meetup.






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